PROCESSING & SHIPPING TIMES
Our order processing times are 3-7 business days Mon-Fri (10am-5pm pst). If you've ordered on a weekend, processing will begin the following Monday. As soon as your order is shipped, you will receive a shipping confirmation to the email you provided along with tracking. We mail through standard USPS post, which may take an additional 2-5 business days to be delivered within the US once shipped.
International orders generally take between 7-21 business days to be delivered via USPS once shipped but may take longer depending on your countries customs agency.
In order to serve our customers to the best of our ability, we have a limit of 2 per color, per customer/account/address, per month. Multiple orders placed that exceed this limit will not be accepted and immediately cancelled.
You may for any reason return unopened/unused products within 14 days of receiving the product for a refund. Lightly used items may be returned for store credit within 14 business days. Shipping is non-refundable. Sale items & Discounted items are final sale. If returning an item that qualified you for a gift, please include the gift with your return. If you choose to keep the gift, you will be charged for its full value and deducted from your refund price.
To return a product, please login to your account, click on the order that contains items you wish to return, then click the "request return" link in the upper right hand corner, enter the items you wish to return and reason for returning each item and submit. We will review and process your returns asap.
Upon your return request being approved, please include tracking with your return package as we are not responsible for any packages that are lost in transit. All returns must be sent to:
Makeup Monsters Cosmetics
Attn: Return / Order #
23215 E Morris Rd. Newman Lake, WA 99025
Your return will be processed within 7 business days of receiving package and credited to the original payment method you used.
DAMAGED ITEMS / MISSING ITEMS / INCORRECT ITEMS
We are so sorry you received damaged items or are missing something from your package. Mistakes happen, but we can help you out! Please contact us immediately at firstname.lastname@example.org
FREIGHT FORWARDING/RESHIPPER ADDRESSES
Should you choose to use a freight forwarder or re-shipper who redirects/combines mail to another address or country, we will not replace lost, stolen or damaged items in your package due to the practices in which these company's operate. We only cover lost or damaged items packaged by us and handled by USPS.
ORDER ERRORS/ INCORRECT ADDRESS
Please contact us immediately if this happens so that we can adjust your order. We are not responsible to replace or refund orders shipped out that contain incorrect shipping information/purchased items placed by the customer. Please make sure you review your order before submitting it to us.
ITEMS OUT OF STOCK
We're so sorry that the item(s) you're interested in are not available. We normally restock items once a month so please check back at another date. You can stay up to date by following our social medias or joining our newsletter.
It is the customers responsibility to provide a secure location for us to mail your package. We will not replace stolen packages. Package tracking marked as "DELIVERED" do not qualify for replacements or refunds.
If your package shows delivered but is missing make sure to:
Ask around the house or check your neighbors, as the mail may have been dropped at the wrong doorstep.
Check your mailbox for a pickup notice from your post office
Call your post office immediately for information regarding your missing package. The sooner you call them, the better chances at finding your package.
Usually when that happens it's due to one of the following reasons:
- Items are not in stock or items oversold
- 1 or more orders were placed exceeding our max item purchase limit (2 per color) per customer within 30 days of last purchase.
- Order was flagged due to a policy violation.
INTERNATIONAL CUSTOMS FEES/TAXES/DUTIES
Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local post office for further information on these additional costs before placing an order.
ORDER SCREENING PROCEDURES
As part of our order processing procedures, we screen all received orders for fraud, freight forwarding addresses or other types of unauthorized or illegal activity. We reserve the right to refuse an order due to suspected fraud, violation of our store policies, or unauthorized or illegal activity. If such is the case, we may reject your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud, violation of our store policies, or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
THE UNAUTHORIZED RESELLING OR DISTRIBUTION OF MAKEUP MONSTERS PRODUCTS IS PROHIBITED. ORDERS PLACED WITH THE INTENT TO RESELL, ARE AGAINST MAKEUP MONSTERS COMPANY POLICY. MAKEUP MONSTERS RESERVES THE RIGHT TO TERMINATE ANY ORDER THAT VIOLATES THIS POLICY WITHOUT WARNING.