Store Policies
 Loading... Please wait...

AS A CELEBRATION FOR OUR 2ND ANNIVERSARY PLEASE USE COUPON: HAPPYBIRTHDAY AT CHECKOUT FOR $5 OFF YOUR ORDER.

Menu

Store Policies

Customer Service

Email Us: makeupmonsterscosmetics@gmail.com

Mailing Address:
Makeup Monsters Cosmetics
1521 N Argonne Rd Suite C385
Spokane Valley, WA 99212

COUNTRIES WE CURRENTLY SHIP TO

Australia, Austria, Belgium, Canada, Denmark, Egypt, Finland, France, Germany, Greece, Greenland, India, Ireland, 

Israel, Italy, Jamaica, Japan, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, 

Singapore, Spain, Sweden, Switzerland, United Kingdom, United States

 

PROCESSING & SHIPPING TIMES

Our order processing times are 3-7 business days Mon-Fri (10am-5pm pst). If you've ordered on a weekend, processing will begin the following Monday. As soon as your order is shipped, you will receive a shipping confirmation to the email you provided along with tracking. We mail through standard USPS post, which may take an additional 2-5 business days to be delivered within the US once shipped.


International orders generally take between 7-21 business days to be delivered via USPS once shipped.

 
ORDER PURCHASE LIMITATIONS
In order to serve our customers to the best of our ability, we have a limit of 2 per color, per customer/account/address, per month. Multiple orders place that exceed this limit will not be accepted and immediately cancelled. 

RETURN POLICY

If there is any issue upon receiving your order please contact us within 14 days so that we may assist you in resolving the matter. If you wish to return a product it must be unopened/unused and in it's original packaging to receive a refund. Shipping is non-refundable. Sale items & Discounted items are non-refundable/non-returnable.

To return a product, please contact us at makeupmonsterscosmetics@gmail.com.

All returns that are not damaged/wrong/defective will need to be returned to us at the customers cost. Please include tracking with your return as we are not responsible for any packages that are lost in transit. All returns must be sent to:

Makeup Monsters Cosmetics
Attn: Return / Order #
1521 N. Argonne Rd Suite C385
Spokane Valley, Washington 99212

Your return will be processed promptly and will be credited to the original payment method you used. Credit card refunds may take up to 3 weeks to be credited back into the appropriate account depending on your bank. Shipping and handling are not refundable unless it is in result of an error on our part.


CARD CHARGES & CARD DECLINES
If you've received an error message while attempting to checkout, it is because your card information has been declined by our processor. Possible reasons include: Billing address, zip code and card code you provided do not match with the credit card billing information provided by the issuing bank (they must match exactly) 
Other declines are international card errors. Some international banks do not recognize or participate in AVS checks which is a security check against fraudulent/unauthorized use of that card. We do not accept these types of card.
 
Card Charged/Multiple Charges but I did not receive an order confirmation:
Online purchases are pending transactions until they are approved by the credit card processor of the store you're purchasing from. If your billing information is incorrect, the processor will decline your order and your funds will be returned to your bank during normal bank operation hours. Your bank will generally release your funds after a certain period of time (usually between 2-10 business days). If for some reason they are not released back to you, you will need to contact your bank.
 
DAMAGED ITEMS / MISSING ITEMS / INCORRECT ITEMS
We are so sorry you received damaged items or are missing something from your package. Mistakes happen, but we can help you out! Please contact us immediately at makeupmonsterscosmetics@gmail.com 

 
ORDER ERRORS/ INCORRECT ADDRESS
Please contact us immediately if this happens so that we can adjust your order. We are not responsible to replace or refund orders shipped out that contain incorrect shipping information/purchased items placed by the customer. Please make sure you review your order before submitting it to us.
 
LARGE ORDER RESTRICTIONS
Orders of $100 or more must have a matching billing/shipping address. We will attempt to contact the customer to verify that we can ship the order to the billing address or we may cancel the order if we cannot make contact within 24 hours.
As a security measure, we allow a maximum limit of $300 per order.
 
ITEMS OUT OF STOCK
We're so sorry that the item(s) you're interested in are not available. We normally restock items once a month so please check back at another date. You can stay up to date by following our social medias or joining our newsletter.
 
LOST/STOLEN PACKAGES
We are not responsible for stolen packages. Once an order has successfully been picked up by USPS, it is in their hands. We are not involved in the delivery process and if you should have any issues with your package other than receiving a damaged parcel or missing items in your package, please contact your local post office immediately. Package tracking marked as "DELIVERED" do not qualify for replacements or refunds.

If your package is missing make sure to:

  • Ask around the house or check your neighbors, as the mail may have been dropped at the wrong doorstep.
  • Check your mailbox for a pickup notice from your post office
  • Call your post office immediately for information regarding your missing package. The sooner you call them, the better chances at finding your package.

PURCHASES COVERED UNDER OUR RETURN/REPLACEMENT POLICY ARE:

  • ITEMS DAMAGED DURING TRANSIT
  • TRACKING #'S THAT ARE NOT MARKED DELIVERED WITHIN 2 WEEKS OF SHIPMENT.
  • ITEMS RECEIVED ARE INCORRECT
  • ITEMS ARE DEFECTIVE

International orders may take anywhere from 2-4 weeks to arrive. If your International order is marked as delivered, but you have not received it, please contact your local post office as they may be holding it for duties to be paid.

 

ORDER CANCELLATIONS
Usually when that happens it's due to one of the following reasons:

  • Items are not in stock or items oversold
  • 1 or more orders were placed exceeding our max item purchase limit (2 per color) per customer within 30 days of last purchase.
  • Address is a freight forwarding company address or private mailbox.
  • Order was flagged due to a policy violation.
  • Billing/Shipping details do not match when required.
  • Order exceeds maximum limit of $300.
  • Country order is being placed in does not match billing/shipping.

 

ORDER STATUS

  • Awaiting Fulfillment: We have successfully received your order and it is now in rotation to be processed.
  • Awaiting Shipment: Your order is being processed and preparing to ship. 
  • Refunded: Your order has been refunded. Please allow 3-10 business days for your payment to process back into your account. If you have any issues receiving your refund, please contact your bank for information.
  • Declined: Your order was refunded and declined because your order did not meet certain requirements. Please see reasons for an order being declined here.
  • Pending: There are pending changes being made to your order, or your payment did not go through.
  • Shipped: Your order has shipped out to you. If you live within the US, please allow 2-7 business days to receive your package, and International orders 2-4 weeks depending on your country and customs processes.


ORDER SCREENING PROCEDURES
As part of our order processing procedures, we screen all received orders for fraud, freight forwarding addresses or other types of unauthorized or illegal activity. We reserve the right to refuse an order due to suspected fraud, violation of our store policies, or unauthorized or illegal activity. If such is the case, we may reject your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud, violation of our store policies, or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
THE UNAUTHORIZED RESELLING OR DISTRIBUTION OF MAKEUP MONSTERS PRODUCTS IS PROHIBITED. ORDERS PLACED WITH THE INTENT TO RESELL, ARE AGAINST MAKEUP MONSTERS COMPANY POLICY. OUR ORDER PROCESSING SYSTEM ALERTS US TO IDENTIFY SUCH ORDERS. MAKEUP MONSTERS RESERVES THE RIGHT TO CANCEL ANY ORDER, WITHOUT PRIOR CUSTOMER NOTIFICATION.
 

Back to Top