Frequently Asked Questions
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AS A CELEBRATION FOR OUR 2ND ANNIVERSARY PLEASE USE COUPON: HAPPYBIRTHDAY AT CHECKOUT FOR $5 OFF YOUR ORDER.

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Frequently Asked Questions

Customer Service

Email Us: makeupmonsterscosmetics@gmail.com

Mailing Address:
Makeup Monsters Cosmetics
1521 N Argonne Rd Suite C385
Spokane Valley, WA 99212

FREQUENTLY ASKED QUESTIONS

 

Are your products vegan & cruelty-free?

Absolutely! Beauty does not need to come at the sacrifice of another animal, which is why all of our products are tested on humans that work here at Makeup Monsters Cosmetics and are made without any animal byproducts including but not limited to Carmine, Beeswax, Lanolin.

How long does shipping normally take?

As soon as your order is received it can take anywhere from 1-7 business days (Mon-Fri) to process. The time-frame depends on where your order has fallen in the processing queue as we receive many other orders ahead of yours. 

Do you offer any discounts?

We currently offer a new customer discount for 10% off your first order. The coupon is: littlemonster We do not at this time offer any pro-discounts.

Are you looking for any promoters for your products? 

Due to the high requests we receive, we are not looking for any additional promoters or blogger requests. 

Do you offer free samples with orders?

We currently do not have on hand or offer sample sizes of our products.

When will (insert item here) be back in stock?

We do our best to restock items at least once a month. Please feel free to subscribe to our newsletter for updates on item restocks & dates.

How can I become a retailer/distributor of Makeup Monsters products?

At this time we are not accepting any retailers/wholesaler accounts. We hope to open this up in the near future.

How much is shipping/handling?

Our US based customers pay a flat rate of $5.95. Free shipping is offered on orders that meet $100 or more (after taxes and discounts)

Our International based customers pay a flat rate of $15.99 (packages under 8 ounces/about 4 items) or $24.99 (packages over 8 ounces/about 5+ items) Free shipping is offered on orders that meet $150 or more (after taxes and discounts)

Does Makeup Monsters accept APO/Military/PO addresses?

We do! Please note that APO/Military addresses may take longer to be delivered due to the way these types of orders are processed through USPS facilities.

I'm unhappy with the product I received. May I return?

We will accept the return of any product that has not been opened/used and is still in its original packaging. Please contact us before attempting to return any product.

Is the Makeup Monsters website secure to shop on?

Security is very important to us when it comes to accepting your orders. When you place an order on makeupmonsters.net, we encode your information using Secure Socket Layer (SSL) encryption technology (look for the green lock (desktop) black lock (mobile view)) in the top left corner of the address bar. This lock shows that the website is secure and safe to shop on. 

 

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